Strategic Partnerships: Cultivated strategic partnerships to secure county buy-in and adoption, leveraging Saber's strong public sector track record and established state relationships. I negotiated partnerships with two trusted local election solutions providers and hired retired county clerks to serve as essential Subject Matter Experts (SMEs), ensuring local familiarity and accuracy during requirements and scope definition. Personally visited all jurisdictions to observe workflows and instill user confidence by ensuring their voice and requirements were heard and integrated.

Dynamic Systems Development Method (DSDM): Led Joint Application Development (JAD) sessions with subject matter experts across all 36 counties in Oregon to capture requirements and achieve consensus. Used MoSCoW prioritization to define aggressive one-week time boxed development windows. Simultaneously designed the core system's normalized Entity-Relationship (ERD) database model, factoring in optimal performance, system scalability, and critical user configuration requirements.

Iterative Development: Drafted screen layouts during JAD sessions and guided developers to ensure compliance with development windows. On completion of every development sprint, I demoed the screens to SMEs to secure sign-off and any feedback. Through frequent prototype review sessions, I successfully accelerated the delivery of a highly configurable Minimum Viable Product (MVP) within a compressed 12-month timeline.

Key Features: The system delivered full HAVA compliance across all 13 deployed states, covering:

• Duplicate Voter Detection
• Multi-Jurisdiction Coordinated Merging and Transfer of Records
• Interfacing with External Departments (e.g., DMV)
• Address Validation
• Poll Book Generation
• Redistricting with GIS Integration
• Document Scanning capabilities

Jurisdictions Onboarding: Engineered a scalable, six-track onboarding framework (Project Control, Customization, Interfaces, Data Migration, Infrastructure, Rollout) to support successful multi-state deployment. This standardized, parallelized approach ensured zero-failed transitions, optimized resource utilization, and significantly accelerated time-to-value across all 13 states.

Call Center: Established a centralized scalable call center for after-sales support. Started with 5 agents and scaled up to 20+ in the first year with rapid response and resolution maintaining high customer satisfaction and trust across all 13 deployed states.

National Sales Support: Provided critical pre-sales and solution architecture support, partnering with Bid Managers throughout the entire sales lifecycle. This involved in-depth analysis of complex RFPs to define detailed functional compliance, technical solution scoping, and precise budget estimation. I supported the creation of compelling technical proposals and delivered high-impact demonstrations to executive-level client stakeholders.