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Adam Kolt MBA
Senior Business Analyst & Product Owner
714-273-2300  ·  adam.r.kolt@gmail.com Orange, CA  ·  US Citizen ·  Open to relocate/travel linkedin.com/in/AdamKolt  ·  adamkolt.github.io/Portfolio/
Summary

Adept in driving highstakes digital transformation, AI-driven innovation, and revenue growth across telecom, government, and technology sectors. Expert in translating complex business needs into actionable user stories, MVP definitions, and outcome-based roadmaps with structured requirements, process modeling, and data-driven insight.

Track Record

Scaled a national platform 10x ($5.8M → $57.8M) in 4 years, leading to acquisition. Architected Qatar's first-to-market data monetization products while navigating strict data privacy regulations. Launched first MENA region highly successful B2B Telecom self-service App cutting digital orders CAC by 50%.

Core Skills
  • Requirements Elicitation & Epics / User Stories (INVEST)
  • Product Roadmap, MVP & Backlog Management
  • Agile Delivery — Scrum, Kanban, Sprint Planning
  • SDLC, UAT & Release Management
  • Compliance by Design & Regulatory Alignment
  • Customer Journey Mapping
  • Stakeholder Engagement & Executive Alignment
  • As-Is / To-Be, Gap Analysis, BPMN / UML
  • Operational Excellence & Continuous Improvement
  • Business Case Development, CBA & ROI Modeling
  • Value Stream Mapping & Lead-to-Cash Optimization
  • Data Analysis & Insights (SQL, Excel, BI Tools)
  • KPI Definition, Forecasting & Performance Tracking
  • Data Visualization — Power BI, Tableau
  • Data Governance & Monetization
  • AI Integration (RAG, MCP)
  • Google Analytics, Firebase, Jira, Figma, Confluence
Professional Experience
Director, SMB Operation Doha, Qatar | 09/2014 – 04/2026
Ooredoo Telecom
Ooredoo is a fast-paced multi-national corporation offering telecom, cloud, and ICT services in 13 countries with 100m subscribers.
Process Optimization
  • Accelerated revenue velocity by 20% by re-engineering the omnichannel Lead-to-Cash (L2C) lifecycle; eliminated cross-functional bottlenecks and improved order accuracy through targeted automation.
  • Modernized business processes using BPMN 2.0 (As-Is/To-Be) modeling and Value Stream Mapping (VSM) to identify and automate high-friction manual procedures.
  • Engineered hybrid fulfillment architectures to auto provision core services (Mobile/FBB), use marketplace platform to activate SaaS (M365/GWS), while capturing complex orders manually seamless to customer.
  • Uplifted net profit by 3% by optimizing scheduling of partners in delivering a $50M global network project.
Digital Transformation
  • Reduced Customer Acquisition Cost (CAC) by 20% by spearheading the region’s first B2B self-service portal and mobile app, shifting the acquisition model to a digital-first strategy.
  • Orchestrated end-to-end product discovery via JAD sessions, stakeholder interviews, and system audits; defined epics and prioritized the MVP roadmap based on high-value business impact.
  • Eliminated legacy product catalog complexities by designing a scalable, data-driven taxonomy using UML, significantly improving product discoverability and user adoption.
  • Optimized Agile delivery cycles by leading sprint planning and backlog refinement. Achieved reduction in requirement volatility by enforcing INVEST-compliant user stories and rigorous Definition of Done (DoD).
Data Governance
  • Executed a 100% integrity migration of legacy portal records using SQL and Power BI for gap analysis and data cleansing, ensuring a seamless transition to the new architecture.
  • Architected an omnichannel data capture framework that synchronized CRM touchpoints, driving a 200% increase in outbound reach and providing field sales with a real-time “Single Source of Truth.”
  • Improved retention save-ratio by 18% through the development of predictive churn models that analyzed high-value triggers such as bill shock, technical friction, and usage patterns.
Sales Enablement
  • Reduced agent onboarding ramp-up time by 50% by implementing B2B Sales Academy program and sales CMS.
  • Transformed the mobile module of Oracle SFA into a mini-CRM delivering real-time visibility into customer locations, active service portfolios, support tickets, and generated leads to optimize field productivity.
AI Integration
  • Architected a secure RAG-based (Retrieval-Augmented Generation) AI chatbot integrating GPT-4o with CRM and regulatory tariff libraries to automate B2B inquiries and lead qualification.
  • Designed backend API ecosystems using Swagger to integrate Oracle SFA and Siebel CRM, enabling real-time customer validation and automated lead tracking via Google Analytics/Firebase.
Product Led Growth
  • Generated $400K in new revenue within 90 days by launching a disruptive data monetization and B2B2C platform built on “Compliance-by-Design” principles to navigate strict privacy regulations.
  • Secured market share by developing a B2B2C platform for property managers to automate tenant service cycles, creating a “competitive moat” through a three-way value proposition.
  • Spearheaded Sovereign Cloud productization across Azure, GCP, and AWS, streamlining the CX via consumption-based subscription plans for VMs and BaaS (Backup as a Service).
  • Improved customer stickiness and ARPA by 5% by launching Value-Added Services (VAS) in partnership with industry leaders including Microsoft, Google, Cisco, Huawei, and NVIDIA.
Director, S&LG Accounts Raleigh, NC | 06/2010 – 09/2014
EDS, an HP Company
Stakeholder Management
  • Optimized P&L and operational delivery for a high-stakes portfolio of government contracts, achieving a 100% renewal and extension rate through proactive risk mitigation and value-driven service delivery.
  • Managed complex stakeholder landscapes, serving as the primary liaison between government entities and internal delivery teams to guide requirements and ensure 100% compliance.
  • Led executive meetings presenting progress and contingency plans aligning milestones to objectives.
Cross-Functional Alignment
  • Orchestrated cross-functional onshore/offshore development teams to deliver bespoke software solutions, ensuring traceability from initial client requirements to final acceptance.
Systems Development Principal Portland, OR | 08/2002 – 06/2010
Saber Consulting
Product Development
  • Engineered a market-disruptive Voter Registration & Elections Management system in response to the HAVA Act of 2002 scaling annual revenue 10x ($5.8M to $57.8M) in 4 years, resulting in acquisition by EDS.
  • Orchestrated large-scale Joint Application Design (JAD) sessions across 13 states, utilizing DSDM methodology for rapid prototyping and iterative feedback to ensure compliance and consensus.
  • Transformed complex legislative mandates into functional specifications, bridging the gap between state-level policy requirements and technical execution to deliver user-centric agency portals.
  • Architected a scalable, parameter-driven product design that reconciled diverse state-level requirements into a single, modular COTS platform, ensuring 100% regulatory compliance and requirement traceability.
Delivery Governance
  • Developed a repeatable implementation framework and standardized deployment playbook, significantly reducing technical risk and accelerating time-to-market across multiple complex jurisdictions.
  • Led requirements elicitation and UX/UI design strategy for a diverse portfolio of Oregon state agency workflows, successfully migrating legacy manual processes into high-performance digital solutions.
Education & Certifications
Master of Business Administration (MBA)Maryhurst University, Oregon
Bachelor of Electrical Engineering (BEE)Qatar University
Stanford Certified Project Manager (SCPM)Stanford University
Project Management Professional (PMP)Project Management Institute (PMI)